Terms and Conditions

Welcome to Maveli's Creations. By accessing or using our website and services, you agree to the following terms and conditions. These terms are designed to ensure transparency and fairness in every interaction. Please read them carefully.

1. General Information

Maveli's Creations is a small, family-run Australian business passionate about turning your memories into meaningful, personalised magnetic products. These Terms and Conditions apply to all users of our website and to all purchases made through our platform. By using our services or placing an order, you accept and agree to these terms.

2. Customisation and Image Upload

When submitting photos or artwork for your personalised product:

  • You confirm that you own the rights to the images or have secured the appropriate permissions to use them.

  • You acknowledge that images will be printed as uploaded unless specific requests are made prior to order processing.

  • You are responsible for uploading clear, high-resolution images suitable for print. We may contact you if we believe the quality is insufficient for the product you’ve chosen, but it remains your responsibility to provide appropriate files.

Non-Legal Content: We strictly prohibit the submission of any content that is illegal, explicit, hateful, offensive, or infringes on the rights of others. Any such content will be rejected and may be reported to the relevant authorities.

3. Shipping & Processing Time

  • Our standard processing time is 1–3 business days. However, during peak periods, holidays, or high order volumes, fulfilment times may extend.

  • If delays occur for any reason, we will strive to communicate with you clearly and promptly to offer options or next steps.

  • All orders are shipped within Australia for a flat fee of $10.

  • Free local pick-up is available in Tanah Merah, QLD. The exact address will be shared after checkout.

Please ensure your shipping details are accurate. We are not responsible for parcels delayed or lost due to incorrect information.

4. Returns & Refunds

Because each item is custom-made, we are unable to accept returns or exchanges based on change of mind.

Size Variation Disclaimer:
As all our products are handmade and custom-cut, slight variations in dimensions may occur. A tolerance of ±0.5 cm is considered acceptable and not deemed a defect. We take great care in ensuring consistency, but minor discrepancies are part of the personalised and handcrafted nature of our creations.

In case your product arrives damaged or defective:

  • Contact us within 24 hours of receiving your order.

  • Include clear photos of the damage along with your order number.

  • If eligible, we will send a replacement free of charge.

Note: Minor differences in colour or cropping from what you see on-screen are not considered faults.

5. Bulk Orders & Commercial Use

We welcome bulk and commercial orders! Please email us at maveliscreations@hotmail.com for:

  • Custom pricing based on order size

  • Support with large image uploads

  • Flexible lead times

  • Special packaging or branding requests

We are happy to collaborate with other businesses, event organisers, or institutions.

6. Privacy Policy

We only collect the information necessary to process and fulfil your order. This may include your name, email, shipping address, and uploaded images.

Your information will never be sold or shared with third parties. All data is handled securely and in accordance with Australian privacy laws.

7. Social Media Photo Usage

If you apply a promotional code (e.g. SOCIAL5) that provides a discount in exchange for your photo being used on our social media or website, you consent to us using your uploaded content for promotional purposes across our digital platforms.

At checkout, you may also be asked directly if we can use your photo(s). If a customer applies the promo code but selects “No” at checkout, the code overrides this setting — and we will still retain the right to use the photo(s) for marketing purposes.

If you do not wish your images to be shared, we kindly ask that you do not use the promotional code.

8. Payment Terms

All payments must be made in full at the time of checkout. Orders will not be processed until payment is received. Payments are securely handled via trusted third-party providers (such as Stripe or PayPal).

9. Design Edits and Proofs

Unless specifically requested, proofs are not sent before production.

  • Small adjustments (like text alignment or cropping) can be made at no cost.

  • Substantial customisation or entirely new designs may incur a fee depending on complexity and order volume.

For custom projects or if you have specific design requirements, feel free to reach out prior to ordering.

10. Intellectual Property

All designs created by Maveli’s Creations remain our intellectual property and may not be copied or reproduced without permission.

Images you upload remain yours. However, by submitting them to us, you grant us permission to use them solely for order fulfilment — and, if applicable, for marketing purposes as outlined above.

11. Contact Information

We’re always here to help. For enquiries, bulk orders, or special requests, contact us via:
📧 maveliscreations@hotmail.com

We reserve the right to update or revise these Terms and Conditions at any time. Please review them regularly to stay informed of any changes.

Last updated: March 2025