Frequently asked questions.

Ordering & Customisation

  • We currently don’t offer cropping or editing tools directly on the website. Please ensure your images are ready and cropped the way you want before uploading. If you're unsure about image quality or placement, feel free to message us before placing your order - we’re always happy to help.

  • Yes - but only if we haven’t started processing your order. If you need to make a change, contact us within 24 hours with your order number and the details you’d like to update. Once production begins, no further edits can be made.

  • Absolutely! During checkout, you'll see a section to include any notes or special instructions related to your order. If you're after something more custom, feel free to email us beforehand.

Payment

  • Payment is required at checkout. We accept:

    • Major debit & credit cards

    • PayPal

    • Afterpay

    • Gift cards from our store

    Your order will only be processed once payment is complete.

  • 📦 How much is shipping?

    We offer:

    • Flat Rate Shipping: $10 Australia-wide

    • Free Local Pick-Up: Available in Tanah Merah, QLD (details provided after checkout)

  • We usually process orders within 1–3 business days. During peak periods or depending on demand, this timeline may vary - but we’ll always keep you updated via email if delays occur.

Returns, Refunds & Replacements

  • Due to the personalised nature of our products, we do not accept returns or exchanges for change of mind.

  • If your product arrives damaged:

    1. Email us at maveliscreations@hotmail.com within 24 hours of delivery

    2. Include your order number and clear photos of the damage

    We’ll replace the item free of charge if the claim is valid.

Social Media Image Use

  • At checkout, you'll be asked if you give us permission to share your uploaded images on our social media or website.

    • If you choose Yes, you're granting permission for us to showcase your images for promotional purposes.

    • You may still request that certain images are not displayed - simply note this at checkout and we’ll respect your request.

    • If you choose No, your images will remain private and will not be used.

    • Note: If you use a discount code like SOCIAL5, it implies consent for image use - even if you later select “No” during checkout.